To ISO, or not to ISO, that is the question. Large companies in general believe that ISO 9001 certification is a must-have. Not only would they have very good Management Systems in place that assure excellent quality practices, but would also attract customers. Which is true. ISO has become synonymous with good quality service and products. So, all's well that ends well. Or is it? Whereas large corporations could easily absorb the cost of implementing and maintaining an ISO 9001 Quality Management System, smaller companies simply can’t afford it. Don’t get me wrong, I believe that ISO is great to have in any organization, but large companies have mostly made it a must-have for all, and will not deal with suppliers that are not ISO certified. Where does this leave the smaller operators? They close their doors. In South Africa where unemployment is at 34%, this is a major problem. Without including the cost of additional time and resources and the cost of implementing...